Privacy policy

Our Privacy Policy

Table of Contents

1.    Disclaimer 1

2.    Privacy Note. 1

3.    Access Your Data. 1

4.    Customer’s Rights. 2

5.    Controller of the Customer’s Personal Data. 3

6.    Update of Privacy Policy. 3

 

Our privacy policy is updated according to the General Data Protection Regulations (hereinafter referred to as “GDPR”).

1.     Disclaimer

1.1.       We are not responsible for the content referred to on the corporate websites for informational purposes and assume no liability for any termination or modification of the activities of such websites.

1.2.       We shall not be liable for any claims or disputes that are directly or indirectly related to the contents of such websites or for any damages that may thereby result.

2.     Privacy Note

2.1.       Data privacy is extremely important for us and we want to be open and transparent with the processing of your personal data. We, therefore, have a policy setting out how your personal data will be processed and protected.

3.     Access Your Data

3.1.          We shall never pass on, sell or swap your data for marketing purposes to third parties outside The Good Luck Jewelry.

3.2.          We will only act as the personal data processor and process the personal data on your behalf. Data that is forwarded to third parties is only going to be used to provide you with our services.

3.3.          The personal information you provide us shall be used to ensure communication and deliveries to you.

3.4.          You have the right to inspect the information held about you and can request to delete or correct the information held about you.

3.5.          We shall inform you whether the t provision of personal data that we require from you is statutory or if there is a need to enter a contract.

3.6.          We shall inform you regarding the consequences attached with not providing personal data to us.

4.     Customer’s Rights

4.1.          We have dedicated customer service personnel who handles your requests in relation to your rights stated below. You can always reach them at jelila@thegoodluckjewelry.com.

4.2.          You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with this information via e-mail.

4.3.          Whenever we process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

4.4.          You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a Good Luck Jewelry account you can edit your personal data in your account pages.

4.5.          Your right to object to processing based on legitimate interest: You have the right to object the processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

4.6.          You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by following the instruction in each marketing mails and by editing the settings of your Good Luck Jewelry account.

4.7.          You have the right to erase any personal data processed by us at any time except for the following situations:

4.7.1.               you have an ongoing matter with the Customer Service;

4.7.2.               you have an open order which has not yet been shipped or partially shipped;

4.7.3.               you have an unsettled debt with us, regardless of the payment method; and/or

4.7.4.               if you have made any purchase, we will keep your personal data in connection to your transaction for book keeping rules.

4.8.          You have the right to request to restrict the process of your personal data under the following circumstances:

4.8.1.               if you are an object to a processing based The Good Luck Jewelry legitimate interest, we shall restrict all processing of such data pending the verification of the legitimate interest;

4.8.2.               if you claim that your personal data is incorrect, then we shall restrict all processing of such data pending the verification of the accuracy of the personal data;

4.8.3.               if the processing is unlawful you can oppose the erasure of personal data and request the restriction of the use of your personal data instead; and/or

4.8.4.               if we no longer need the personal data but it is required for you to make for defending your legal claims.

4.9.          You can contact us if you consider that we are processing your personal data in an incorrect way. You also have the right to turn in a complaint to a supervisory authority.

5.     Controller of the Customer’s Personal Data

5.1.          H.VON DER WEID Sàrl is the controller of the personal data you submit to us and is responsible for your personal data under applicable data protection law (GDPR).

5.2.          Our Data Controller and Privacy Manager is Jelila von der Weid (jelila@thegoodluckjewelry.com).

6.     Update of Privacy Policy 

6.1.          We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Policy.

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Our Terms

General Terms and Conditions Of Sale

These General Terms and Conditions of Sale (hereafter referred to as “GCTS”) define the contractual relationship between:

H. Von Der Weid Sarl, a limited liability company, having its registered office at Avenue d'Ouchy 17, 1006 Lausanne, Switzerland and registered in the Trade Register of the Canton of Vaud under the identification number CHE-210.615.517 (hereafter referred to as “We” or “Us”), running the online store www.thegoodluckjewelry.com (hereafter referred to as the “Site”);

And

Any natural or legal person visiting or making a purchase on the Site for himself/herself or for a third party (hereafter referred to as “You” or “Your”).

Table of Contents

1.    Prerequisites for Placing an Order 1

2.    Conclusion of the Contract 2

3.    Reservation of Title. 2

4.    Pricing Policy. 2

5.    Delivery. 3

6.    Payment Methods. 3

7.    Responsibility. 3

8.    Right of Withdrawal 3

9.    Return and Exchange Policy. 3

10.    Legal Notice. 3

11.    License to Access the Site. 3

12.    Applicable Law.. 3

13.    Protection of Personal Data. 3

14.    Copyrights. 3

 

1.     Prerequisites for Placing an Order

1.1.         Any person placing an order on the Site on his or her own behalf or on behalf of a third party declares that he or she is 16 years of age or above and has the civil rights or, failing that, parental or legal representative's authorization to contract.

 

2.     Conclusion of the Contract

2.1.         The information on the Site does not constitute an offer in the legal sense of the term, therefore only the order placed between You and Us constitutes such an offer.

2.2.         Any person browsing the Site can read the GCTS. Consequently, any order implies Your agreement, without exception or reservation, to the conditions stated in this contract.

2.3.         These conditions shall be communicated to You during the validation process of each order also as the registration of Your order is subject to the acceptance of these conditions. Any person who has made a purchase on the Site therefore declares that he or she is fully aware of these terms and cannot claim ignorance of them in the event of a dispute.

2.4.         In the event of a possible modification of the GTCS, it is understood that the general terms and conditions of sale in effect at the time of each order are the authentic ones.

2.5.         In the event of a dispute, an amicable solution will be sought and, failing that, any dispute of any kind whatsoever will have to be brought before the ordinary courts, the exclusive place of jurisdiction being Lausanne and Swiss law applicable.

2.6.         After acceptance of the general conditions of sale and its validation, We will send You an e-mail confirming Your order to the e-mail address that You will have communicated to Us during the creation of your profile or during the ordering process. This e-mail constitutes Our acceptance of Your order and thus forms the sales contract between Us and You, governed by the present general conditions of sale. We will then proceed to process it in accordance with the terms of the contract.

3.     Reservation of Title

3.1.         The items that have been delivered to You remain Our property as long as You have not paid the full amount of the invoice corresponding to the order that You have made on the Site.

3.2.         The responsibility for the risks of loss or destruction of these articles is incumbent upon You as soon as they are delivered, even if You are not yet the owner.

4.     Pricing Policy

4.1.         The prices displayed on the Site are in Swiss francs [CHF], including all applicable taxes in Switzerland, but excluding shipping and handling. These costs are calculated according to the place of delivery of Your order [Switzerland, outside of Switzerland] and will be invoiced to You in addition to the amount of the items in Your order.

4.2.         The price displayed on the Site at the time of Your order is guaranteed, under the condition that it has not been modified, either upwards or downwards, by the supplier between the previous order and Your order.

5.     Delivery

5.1.         Information regarding delivery has been laid down on the Delivery Page.

6.     Payment Methods

6.1.         These have been laid down on the Payment Methods Page.

7.     Responsibility

7.1.         Once the packages are delivered by the post office, we are not responsible for lost or stolen packages. It is up to You to contact the Post Office.

7.2.         If a parcel arrives damaged at the level of its packing, Our responsibility is excluded. It is up to You to go to your post office with your parcel and make the necessary arrangements. We will decide whether or not to proceed with the case as soon as we receive a receipt from the Post Office.

7.3.         Any customs duties and taxes specific to Your country, except for delivery in Switzerland, are Your responsibility and are charged to You, in addition to the amount of Your order and the shipping and packaging costs. According to the law in force in the country of destination of Your order, they may be duly claimed from the recipient of the package. It is therefore Your responsibility to contact the appropriate authorities in Your country.

7.4.         We make every effort to provide You with the best possible quality of service. However, We cannot be held responsible for any delay in the delivery of the ordered items and in particular in the case of stock shortage at Our suppliers or any delay in the delivery of these items by the Swiss Post which is our partner to deliver your parcels.

7.5.         Despite Our vigilance and all the precautions taken with the partners with whom We work to allow you to take advantage of the services We offer, We do not guarantee the absence of any disturbance in the operation of the Site and its various parts, so that We decline all responsibility for direct or indirect damage that could result from accessing or using the Site, just as We decline all responsibility that could result from the impossibility of accessing or using it.

8.     Right of Withdrawal

8.1.         In accordance with Swiss law, any person having placed an order on the Site has a period of 7 days to exercise his right of withdrawal, from the date of acceptance of the sales contract, that is to say from the confirmation by e-mail of the fact that We have received your order and that we will proceed to its processing.

8.2.         To exercise your right of withdrawal, You must send us an e-mail to the following address: info@thegoodluckjewelry.com indicating your order number.

9.     Return and Exchange Policy

9.1.         Apart from the exercise of the right of withdrawal, You have, under certain conditions expressly explained in this contract, the possibility of returning to Us the article that You had ordered.

9.2.         Any item that is delivered to You in accordance with Your order cannot be exchanged.

9.3.         In the case of a delivery by the Swiss Post, and only in this case of figure, of an article not in conformity with Your order, you have a 7 days deadline as from its delivery date, the postmark being taken as proof, to inform Us of Your request and to turn over Us the article concerned.

9.4.         In order for Us to examine and process Your request as soon as possible, You must enclose a copy of the invoice or delivery note with Your shipment, failing which We will not be able to process Your request.

9.5.         Any item that does not conform to Your order and is the subject of a return request must be returned to Us at Our expense in its original packaging, unsealed, unworn or damaged.

9.6.         All these elements must be sent to the following address:

H. VON DER WEID Sàrl

Avenue d'Ouchy 17

1006 Lausanne

Switzerland

9.7.         We commit ourselves, if all the conditions are fulfilled, to send You as soon as possible and at Our expenses, the replaced article and henceforth in conformity with Your order.

 

 

 

 

 

10.  Legal Notice

10.1.      The Site belongs to H.VON DER WEID Sàrl. If You have any comments or questions concerning it, You can contact Us by sending an e-mail or by writing to Us at the following postal address :

H.VON DER WEID Sàrl

Avenue d'Ouchy 17

1006 Lausanne

Switzerland

Mrs. Jelila von der Weid

+41 78 231 52 89

info@thegoodluckjewelry.com

 

The Site is hosted by Infomaniak Network SA, 25 Eugène-Marziano Street, 1227 Geneva.

+41 22 820 35 40

11.  License to Access the Site

11.1.      You are authorized to access and use the Site for personal purposes only and may not under any circumstances (except with Our written consent) and under penalty of law, use the Site or any of its contents for commercial purposes or for any other activity that may cause Us damage.

12.  Applicable Law

12.1.      All the clauses contained in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, are subject to the Swiss law. In case of dispute the place of jurisdiction is Lausanne, Switzerland.

13.  Protection of Personal Data

13.1.      Whatever the nature of the personal data concerning You that We may become aware of, We undertake to make every effort to treat it with the strictest confidentiality, to ensure its protection and to make strict use of it only to carry out Your requests or to improve the services that may be offered to You on the Site. For more information, You can refer to the dedicated page on our Site "Privacy Policy".

 

 

 

14.  Copyrights

14.1.      The form, design, titles, products as well as all the contents of the Site are the property of H.VON DER WEID Sàrl and are protected by the national and international legislation on intellectual property.

14.2.      You are not authorized to copy, record, reproduce or print these contents for any use other than that which will allow You to proceed with Your purchases on the Site.

14.3.      We reserve the right to take action by any useful legal means if any of these contents, whatever their nature, are used without Our written agreement for purposes other than those provided for in the GCTS.